New website launched!
Some pages and products are still being updated, and a few items may temporarily appear out of stock.
For any issues or questions, contact us.
- Home
- Crafts / Prizes
- All Crafts Type
- Build Your Own Plush Crafts
FAQs
+ Q: Will my order arrive on time?
Tell us when you need it, and we will make sure you have it!
At checkout you will see multiple shipping options! Choose the arrival date that fits your needs.
+ Q: There's a problem with the order I received.
Oh no! Please click here to notify us of the problem. We will work to resolve it right away.
+ Q: Looking for status of an existing order?
Just click on order status in your order confirmation (showing like this)
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Click the tracking number, and it will show you everything you need to know!
+ Q: Can you still ship my order today?
Thanks for asking! Our daily cutoff is at 1:45 pm for all standard, non-custom orders. As long as you order before then, we can ship it!
Please make sure, in the comments bar at checkout, to put your in-hands date.
Missed the cutoff? Let us know what you're looking for. We might be able to ship it from an alternate warehouse.
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