Jew Fadz must authorize all returns or exchanges. E-mail firstname.lastname@example.org or call (347) 984-7144.
DAMAGE OR OTHER DISCREPANCY:
Please open boxes immediately. All claims for shortages and/or damages must be placed within seven days of delivery. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If your merchandise is damaged during shipping, please keep the damaged box and call your local shipping representative immediately. A claim for lost or damaged merchandise must be filed with UPS/USPS within 7 days of delivery.
All returns must be authorized by a customer service representative. Seasonal items are not eligible for return. Please note: No returns are permitted after 30 days from date of invoice.
You may return new, unopened items within 30 days of delivery for a full refund minus a 25% restocking fee. All returned merchandise must be received by Jew Fadz in saleable condition and must be shipped via insured mail. Customers are responsible for shipping on returned merchandise.
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, usually you will receive it a lot sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 4 business days).